Privacy Policy

This Privacy Policy describes how CaseClaimNetwork and its affiliates ("Company," "we," or "us") collect and process personal information in relation to your use of our website, platform, and related services. If you do not agree to this Privacy Policy, your choice is to not utilize our services or website or provide personal information in connection with them. By utilizing our services and website, you agree to this Privacy Policy and expressly consent to the processing of personal information according to this Privacy Policy.

This Privacy Policy governs the personal information that CaseClaimNetwork processes when it is the controller of such information. This Policy does not govern how any other organization (including law firms you wish to engage) use your personal information. To learn how other organizations use your personal information, you may reach out to them directly.

Depending on where you live, a supplemental privacy notice may also apply to you. Please follow the links and review the supplemental privacy notice describing how we process personal information for these regions. To exercise any applicable rights, please follow the instructions provided under the section "Exercising Your Rights" in the supplemental privacy notice.

Supplemental Privacy Notice

Notice at Collection: To understand (i) the categories of personal information we collect, (ii) the business or commercial purposes for such collection, (iii) whether your personal information is shared or sold, and (iv) how long the Company keeps your personal information, please see Section 1 through Section 4 of this Policy.

1. Personal Information We Collect.

A. Information You Choose to Give Us

• Contact information, including name, address, city, state, zip code, email address, and telephone number.
• Information provided or accessed in connection with the services we provide, including online forms, account information, survey responses, communications with our online support team, and social media posts.
• Government identification information, such as driver's license numbers, social security numbers, and passport numbers.
• Financial history and account information, such as credit card numbers bank account information, credit scores, bank statements, property records, and asset records.
• Insurance information, such as policy numbers and claims.
• Employment information, such as pay stubs, employment history, and title and salary information.
• Legal documentation, including complaints, orders, deeds, and titles.
• Demographic information, such as race, gender, age range, and income range.
• Biometric information, including facial geometry scan information.
• Medical information, including diagnoses, medical providers, treatment information, and treatment facilities.
• Information required to process job applications and evaluate employee candidates.

B. Information Automatically Collected by Using Our Website

• Your device data and how you interact with our website, including IP address, browser type, browser history, search history, non-precise geolocation information, and unique device identifier.
• Cookies and similar technology. Please review the cookie technology section below for more information.
• Usage information, including the pages or content you view and searches on our website.

C. Information We Collect from Third Parties

• Medical information, including diagnoses, medical providers, treatment information, and treatment facilities, obtained from electronic health record vendors at your request.
• Personal information collected at your request from authorized third parties.

2. How We Use Information We Collect.

We may process this information to:

• Fulfill or meet the reason you provided the information. For example, if you provide your personal information to inquire about our services, we will use that information to respond to your inquiry. We may also save your information for these purposes.
• Provide, offer, support, personalize, or develop our website and services, including to determine if you meet a law firm’s criteria for a given claim, in order to facilitate your legal action.
• Create, maintain, customize, and secure your account with us.
• Process your requests, purchases, transactions, and payments and prevent transactional fraud.
• Provide you with support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• Help maintain the safety, security, and integrity of our website, services, databases and other technology assets.
• Utilize and train artificial intelligence models and platforms.
• Test, research, analyze, and conduct product development to develop and improve our website, and related services.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
• Communicate with you about your job application with us and evaluate your potential employment with us.
• Send promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
• Personalize, measure, and improve our advertising to you.
• Fulfill any other use that we describe when you provide the information.

Please note that we may anonymize or reasonably deidentify your personal information so that it can no longer be reasonably associated with or used to identify you in some circumstances. We may retain and use such information for any legitimate business purpose without further notice to you or obtaining your consent, unless required by law.

3. Disclosing, Sharing, and Selling Information.

A. Disclosing Personal Information

We may disclose your personal information to third parties, including law firms, when you expressly direct us to do so.

Additionally, we may disclose your personal information to service providers for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. We disclose personal information with service providers, as stated below:

• with software, data analytics, cybersecurity, cloud service, consultants, financial, legal, and other similar providers that support our business.
• with banks and credit card processors to the extent necessary for Company to deliver the services.
• when we believe sharing is necessary to protect our rights, preserve safety, investigate fraud or other wrongdoing.
• when required by law, which includes complying with any court order, law, or legal process, including responding to a government or regulatory request.
• in connection with the sale, transfer or financing of Company’s business or its assets, including a bankruptcy proceeding or to our affiliates.
• to enforce or apply our agreements, including for billing or collection purposes.
• for any other purpose we disclose to you when you provide the information.

B. Sharing Personal Information for Personalized Advertising

In this Privacy Policy, "sharing" means disclosing a consumer's personal information to third parties for cross-context behavioral advertising. "Cross-context behavioral advertising" refers to the targeting of advertising to a consumer based on the consumer's personal information obtained from the consumer’s activity across websites and applications, other than those with which the consumer intentionally interacts. In the preceding twelve months, Company has "shared" personal information with third parties, including law firms and third-party advertisers, for the purposes of personalized advertising.

C. Selling Personal Information

In the preceding twelve months, Company has "sold" personal information, including the personal information of minors under the age of 16, as this term is used under applicable data privacy laws, to law firms.

4. Information Security and Retention.

We use reasonable administrative, technical, and physical security measures to protect the personal information we retain and to help ensure that it is used in accordance with this Privacy Policy.

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless longer or shorter retention is required by law or for auditing purposes. To determine the appropriate retention period for personal information, we consider applicable laws, the volume and nature of the personal information, its purpose, and the potential risk of harm from its unauthorized use or disclosure.

5. Cookies and Tracking Technologies.

Our websites may use “cookies” and other tracking technologies to gather information about your interactions. This information may include demographic data, browser type, IP address, pages visited, activities conducted on the page, and the day and time of your visit. Our websites may use both session Cookies (which expire once you close your web browser or log out of the services) and persistent Cookies (which stay on your computer until you delete them) to make your experience on the website more personal and interactive. We do not currently honor “do not track” signals from a web site browser. Please refer to your computer browser help instructions for more information on cookies and other related technologies and how to manage their use. If you refuse or delete cookies, you will need to repeat the process if you use another computer or change browsers. If you refuse or delete cookies, some of the functionality of our websites could potentially be impaired.

We use an analytics service, Google Analytics, to gather information about our website visits.

6. Your Rights.

Depending on where you live, you may have rights related to your personal information. These rights are described in the supplemental privacy notice. You may exercise any of the rights consistent with applicable law by contacting us at privacy@caseclaimnetwork.com and following the instructions provided in the supplemental privacy notice document, under the "Exercising Your Rights" section. We may ask you to verify your identity before taking further action on your request.

7. Other Important Information.

A. Linked Websites — Our websites may contain links to other websites. We assume no responsibility for the content, privacy policies, or practices of any third-party websites.

B. Children's Privacy — Our website does not target or knowingly collect any information from individuals under the age of 18.

C. Changes to our Privacy Policy — It is our policy to post any changes we make to our Privacy Policy on this page with a notification that the Privacy Policy has been updated on our website home pages.

8. Contact Information.

For questions regarding this Privacy Policy, you may contact us at privacy@caseclaimnetwork.com